GTC
TERMS OF TRAVEL ORGANIZATIONS
"ISTRIANA TRAVEL" VL. Zdenka Majcan
GENERAL GUIDELINES
General terms and conditions are an integral part of any contract or voucher, which conclude the tourist agency "Istriana travel" owner Zdenka Majcan (local representative of the travel agency), Vrh 46/3, 52420 Buzet, OIB: 24441019308, contact: 00 385 (0)91 541 2099, mail: istrianatravel@gmail.com (hereinafter referred to as travel agency) and passenger (hereinafter referred to as the contractor travel). Travel agencies will implement the travel program in its entirety, except in case of exceptional circumstances (war, riots, strikes, terrorism, natural disasters, local authorities and government agencies, etc.).
1st REGISTRATION AND PAYMENT
Applications for travel shall be permitted in the tourist agency office, via phone and e-mail. Upon registration, each passenger is required to provide all information and documents required by the travel program. Each application shall take effect payment of travel advances. (Voucher, or contract).
When you sign up for the package, if the travel program does not state otherwise, the customer pays a deposit amounting to 30% of the total price per person, while the remaining 70% of the full package price is required to pay at least 21 days before travel. When you sign up for the day tour, if the travel program does not state otherwise, the customer pays a deposit of 15 euros and the remaining sum 7 days before the tour. If a customer does not pay the remaining amount any later than the deadline, the agency will automatically (without the written / oral or any other contact or notice) cancel the trip and the passenger indicated to keep the amount paid the deposit. The passenger fully waives his right to interest on the partial or total one-off payments and interest based on periodical advances by the travel agency paid more than a month before the scheduled trip.
2nd SUMMARY AND PRICE CRUISES
Content includes all travel as a tourist agency said in a travel program to the board price includes the package. Special services are those services that are not included in the price of travel, and they therefore travel paid separately. These services must be requested during registration and will be charged in addition to the established price of this trip. Optional or special services are requested by the passenger during the trip, paid directly to the tourist guide or a travel agency representative, and in the currency of the country where the service is available. Tour prices are published in the denominated currency exchange rate to the country in which it travels, and the rate of commercial banks of the tour. Travel Agency reserves the right to change published prices.
Travel agency is entitled to increase the cost of the program by no later than 20 days before the scheduled start of the journey.
3rd CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation facilities offered by travel agencies in their programs are described according to the official categorization of the country at the time of application. Food, comfort, and other services offered by hotels or apartments, supervised by local tourist boards, are thus the standards of accommodation, as well as services rendered, and can not be compared to special standards of EU countries.
Istriana Travel is not responsible for any verbal or written information that the traveler gets from the staff or agencies in any way, other than per the above services that are listed as such in the program. In other words, it applies only to what the agency has committed itself in writing.
4th CHANGE PROGRAM
Travel agencies have the right to change the program if circumstances occur that could not be predicted, avoided, or removed (see item 1 of these Terms). Notional pension is possible to replace the only accommodation facility in the same or higher category, at the expense of travel agencies. If the travel agency before traveling more significant changes in the essential ingredients of travel (program, accommodations, price, etc.), shall without delay how promptly notify passengers and offer them a contract amended. The passenger may, within 3 working days from receipt of written notice to travel agencies, amend the contract to accept or reject. In the case of deduction or indifference to offer travelers, travel agencies must and within 7 working days, the traveler paid back part of the price. If a customer accepts the offered amended agreement, replacement travel is considered a new contract on the trip, a traveler on this basis waives all their claims against the travel agency, based on the original contract. If the travel agency after the journey has yet to provide a higher / lower part of the contracted services, all for reasons of extraordinary external circumstances that could not be predicted, avoided, or removed, may in consultation with passengers and with his consent, make modifications to the program to continue their journey on their burden about the contract, provided that the passenger, in this case, waived his right to claim damages based on claims that may arise from the basis of mutually agreed and changed parts of the program, and switched part of the journey with the contract of carriage.
5th TRAVEL AGENCY'S RIGHT TO CANCEL
Travel agency may cancel a trip, in whole or in part, if before or during his lifetime event of circumstances which as such can not be avoided or eliminated, and whose performance would be at the time of publication and sales programs, the travel agency was the justified reason that the program does not publish, or to travel for that do not receive notification. Travel agencies can also cancel the trip if it is not necessary to report the required number of passengers for this trip. With the program each trip, the travel agency shall state the minimum required number of passengers, to realize all trips. Travel agency assumes the obligation to inform passengers about the cancellation of travel and to not less than: 20 days before package holidays that last more than 6 days; 7 days before package holidays that last 2-6 days; 48 hours before package holidays that last less than 2 days, and based on their travel cancellation, refund the entire amount paid for travel, and they shall waive their right to claim any compensation from the travel agency.
6th WITHDRAWAL OF PASSENGER TRAVEL
The customer can cancel the trip at any time.
If a customer cancels a trip due to any reason, must do so in writing. The date of receipt of the written cancellation of travel by passengers is the basis for the calculation of costs.
For packages, costing cancellation of travel will be carried out according to the following table, unless on the travel program otherwise indicated:
- For cancellation up to 30 days before departure, the travel agency charges 10% of the price, a minimum of 15.00 Euro,
- For cancellations made 29-22 days before departure, travel agency charges an amount of 30% of the price,
- For cancellations made 21-15 days before departure, travel agency charges 40% of the price,
- For cancellations made 14-8 days before departure, the travel agency charges 80% of the price,
- For cancellation from 7 to the day of departure, the travel agency charges 100% of the price.
For customer cancellation of single-day tours the travel agency charges as follows:
up to 10 days before departure: 0% (cancellation is possible free of charge)
• 10 to 7 days before departure: 30% of the price of the daily tour
• 7 to 3 days before departure: 60% of the price of the daily tour
• from 3 days to 0 days before departure: 100% of the price of the daily tour
• after departure: 100% of the price of the daily tour
If the traveler does not arrive or cancel the trip after it begins, the tourism agency will retain the entire amount charged for travel.
When the actual costs or in cases where the share of fixed costs is higher than those in the above chart in paragraph 2 this point, the travel agency reserves the right to charge actual costs. These cancellation fees also apply to changes that are related to changes in departure date or accommodation facility, as well as other major changes in travel. If a passenger cancels a trip and finds a replacement for the same reservation, the travel agency for the cost of the charge to 5% of the value of the trip. For cancellation of all forms of travel, does not pay the cost of a visa/a, and no other travel documents (travel insurance).
7th OBLIGATIONS OF TRAVEL AGENCIES
Travel agency shall:
- Worry about the implementation of services as well as the choice of the service providers and with due professional care, and worry about the rights and interests of passengers following professional standards and practices in tourism,
- Passengers provide all these services,
- To familiarize passengers with information resources in the destination country, as well as the degree of risk of travel to selected countries,
- Maintain records of complaints in each of its branches following applicable regulations.
Travel agencies will not be responsible in case of failure to meet the changes and services, which are caused due to force majeure (Article 1 of these Terms), and because of delays in transportation, where the carrier does not correspond to the applicable legal regulations and international conventions. In each of these cases, the customer is responsible for all additional costs.
8th OBLIGATIONS OF PASSENGERS
The traveler is required:
- Have valid travel documents. The costs of lost or stolen travel documents during travel to bear. If it is required for a travel visa, the tourist agency may at the request of passengers, when possible, at extra cost mediate in its acquisition, provided that the travel agency does not guarantee, and only visa
- Vaccinated and have the certificates and documents of vaccination for travel to countries for which it is required by regulations of the World Health Organization. If necessary, the traveler must submit a medical certificate. Lack of these documents and/or incorrect travel documents, which lead to cancellation of travel or the impossibility of proceeding does not bind the travel agency, and the passenger termination costs are calculated according to item 6 of these general conditions,
- Respect the customs and currency regulations of Croatian, as well as those countries through which the passenger is traveling or visiting during the trip, the rules for the catering and accommodation facilities, and fully cooperate with the perpetrators of these services and in good faith,
- Comply with the guidelines and cooperate with the tourist guide or a travel agency representative,
- When starting on a journey, a tourist guide or a travel agency representative to present a document on the paid arrangement (original voucher, a receipt, a copy of the transfer order, the witch's chart, or similar).
In the event of failure of any of these obligations, the traveler is a travel agency responsible for damages.
9th LUGGAGE
If the passenger travels by air, shall be entitled to transport Baggage under the provisions of the airline. The costs of excess baggage the passenger pays according to the current prices of the airline. If transport is by bus, the passenger has the right to enter the bus with one piece of luggage (a bag), whose value does not exceed the kuna equivalent of 100 Euro, and ski or snowboard. Not allowed to enter the bus or bobsled. The carrier for lost or damaged luggage to match this amount, just in case the same occurred during transportation. The passenger is obliged to take account of their personal belongings, such as that brought on a bus leaving at each bus, the same things to take with you. Travel agencies and the carrier do not match the passenger for loss or damage to such items.
A travel agency is not responsible for damaged or alienated luggage or valuables in the accommodation (passengers are advised to rent a safe). Application for damaged or lost luggage, the passenger indicates the carrier or a responsible person in the accommodation, depending on the fact where the damage or loss of baggage was caused.
10th TRAVEL INSURANCE
According to the provision of services in tourism, the travel agency is obliged to offer the traveler insurance against accidents and illness while traveling, lost luggage, health insurance during travel and stay abroad, cancellation insurance, and insurance that provides costs and helps the passengers return to the place of departure in case of accidents and diseases, and him entirely familiar with the content and scope of each of the shelves. A travel agency is required to familiarize passengers with the contents of the current contract of insurance against liability for damage caused by the travel agency's non-performance, partial performance or undue performance of the obligations of package tours, a travel agency that has concluded with "Croatia osiguranje" d.d., Vatroslava Jagića 33, Zagreb, OIB: 26187994862, e-mail: info@crosig.hr, tel. 0800 1884 ili 01 6332 222, Policy No: 078140097676.
11th ACCOMMODATION IN ROOMS / APARTMENTS
If a passenger traveling in contracting, not contracting for a room or apartment with special features, is obliged to accept any officially registered room or apartment in the accommodation, as described in the catalog and price list travel. If possible, the travel agency will try to meet the extra demand for the accommodation of passengers (comfort, room, floor, etc.), but can not guarantee to fulfill the request.
Accommodation in rooms and apartments after 16:00. Early pension, so. Early check-in is being paid extra by the price list hoteliers.
Istriana travel agency does not sell and does not offer accommodation in triple and quadruple rooms in hotels, except those in the travel program is not listed as an option, option. In applications where the optionally mentioned possibility of accommodation in a triple or četverokrevetnoj room, third and fourth beds are optional and extra beds are still not the same quality compared to other bearings and do not provide the same comfort. These are usually the bearings assembly and are designed to accommodate children under 12 years, not adults. Istriana travel is not recommended for accommodation of adults in the triple and quadruple rooms.
12th COMPLAINTS
If the services provided by travel agencies are incomplete or poorly done, the passenger may file a written complaint. Each passenger is entitled to complain about the non-contracted services. Any complaint of passengers is to be submitted separately since the travel agency will resolve the complaints procedure group.
The procedure for the complaint:
- Immediately, on-site service, passengers complain of inadequate service tourist escort or representatives of tourist agencies, and if not the same, then the claim submitted vendor services. It is the traveler required to cooperate with tourist guide and travel agency representatives, as well as the service providers themselves, and in good faith, all to eliminate the causes of complaint. If a customer refuses to accept the solution, which fully corresponds with the service, the travel agency will not accept subsequent complaints, nor was the obligation of the same manifest.,
- If the cause of the complaint is not resolved at the point of service, the customer agrees with the tourist guide or representative of a travel agency or the service providers on a written confirmation, and one signed copy by any person, keep the passenger and employee services and one copy for the travel agencies,
- Within 8 days after returning from travel, the traveler submitted a written complaint to the address of the tourist agency. Travel agencies will process only those complaints that are fully documented and submitted within the time and signed by an authorized person referred to in the preceding paragraph of this item, with any necessary attachments (accounts for the additional costs, etc.)
- Travel agency will be writing to respond to a written complaint received by passengers and to within 15 days from the date of receipt thereof. In this travel agency will only deal with those complaints, which could not be rectified in the provision of services,
- While the travel agency by the deadline of 15 days is not seen by the passenger, the passenger waives the mediation of any other person to resolve the situation, such as arbitration UHPE or other institutions, providing information to the media and the like.
Travel agencies and travel to agree that every possible dispute, attempts to resolve amicably, by agreement, and if they fail, the jurisdiction of the court by the seat of travel agencies. Applicable law when resolving the complaint, a Croatian law.
13th PRIVACY POLICY
Travel agencies will be confidential, to keep everything they learn about the passenger, without his consent, except in cases prescribed by law, no one will transmit the following information: his address, place and time of travel, stay, price paid, as well as revealing the names of his companions.
Travel agencies will not provide personal passenger data to any third party without the express prior written consent of passengers unless to do so by law or by decision of the competent authorities. THE RULE AND DECLARATION ON THE CONDUCTING, PROCESSING, AND USE OF PERSONAL DATA OF PHYSICAL PARTIES is given as an attachment at the end of these General Terms.
14th INSURANCE GUARANTEES
By the provisions of the Act in providing services in tourism, in the event of insolvency or bankruptcy of travel agencies, passengers who happen to be traveling as well as persons who have paid a deposit for a trip, need the fastest way to contact the insurer said the travel contract or other appropriate document. The insurance guarantee policy is paid at: "Croatia Osiguranje", Vatroslava Jagića 33, Zagreb, OIB: 26187994862, e-mail: info@crosig.hr, tel. 0800 1884 ili 01 6332 222, Policy no: 298140400136.
15th FINAL PROVISIONS
These General Conditions are an integral part of the travel contract, which the traveler enters the travel agency "ISTRIANA TRAVEL" owner Zdenka Majcan. Or the agency that she authorized the sale of its arrangements. Every possible/anticipated deviation from these requirements must be included with the text of the tour program and delivered to passengers to the contract. By signing the travel contract, the customer fully accepts the application and the general conditions travel organization. Upon entry into force hereof travel agencies, terminate "Instructions and general travel" earlier releases.
Vrh, May 2018.
THE RIGHTS OF CLIENTS
Following the General Data Protection Regulation, the client has the following rights:
Right to access data
The Client is entitled to receive confirmation that we are processing his / her data and, if processed, he/she is entitled to receive the following information: information about the purpose of processing, the category of personal data we are processing, the recipients or categories of recipients of the data we are processing, the predicted period in which the data will be stored or criteria for determining that period, the right to request correction, deletion and limitation of data processing, the right to complain with the supervisory authority, automated decision-making system information, such as profile design, and safeguards if data is transferred to a third country.
Right to correction and deletion
The customer has the right to request and obtain correction of inaccurate data. The Client has the right to request and obtain deletion of data unless the data is necessary for the purpose for which they were collected or should be kept following the applicable legal regulations. Istrian Travel must confirm the client ie inform the client about the change or deletion of data made at the client's request.
The right to limit processing
The Client has the right to obtain a limitation of data processing, under the conditions defined in the General Data Protection Regulation. Istrian Travel must notify the client about the processing limit made at the client's request.
Right to data portability
The Client has the right to receive the information he has submitted in a structured, standard, and machine-readable format and transfer it to the other Handler without limitation.
Right to Objection
The Client has at all times the right to object to the processing of personal data. The Client has at all times the right to direct marketing complaints, in which case the data will not be used for this purpose.
Automated decision-making including profile creation
The customer has the right not to relate automated processing decisions, including profile creation.
For the realization of any of your rights, please feel free to contact istrianatravel@gmail.com
PERSONAL DATA COLLECTION PROCEDURE
We collect information about your customers in the following ways:
We collect data by phone or via email.
When booking, making offers, providing other services at the client's request, or implementing preparatory actions related to required services or a package tour we ask the client for the personal information necessary for the execution of the subject.
The Client may leave his or her data on his or her behalf, or on behalf of another client, by another person (Travel Contractor), but solely with the Client's consent or the Client's approval for a travel contract.
Data collection via the Internet
On our website, when submitting a request or reservation request we collect the information needed to make a reservation or offer. The customer submits the information via the form on the web pages.
Client Privilege
Client Privilege means any voluntary, in particular, informed and unambiguous expression of the wishes of a respondent who expressly or explicitly acknowledges the consent to the processing of personal data relating to him (Article 4 of the General Data Protection Act). Without the privacy of a client or a legitimate interest, we will never use the client's personal information for any purpose that is required by the applicable regulations.
PURPOSE OF PERSONAL DATA COLLECTION
We collect personal information for the following purposes:
To execute a contract or prepare to execute a contract: to be able to make a service to a client or to be able to bid for a service to a client, and to provide later information to the user about the services or relevant information regarding the past or future contracted trip.
For internal needs: We keep the client's data up to a maximum of five years at the request of the regulatory authorities to be able to prove the business following the legal regulations and protect the legitimate interests of the client or our legitimate interests, following applicable legal regulations. Istriana Travel undertakes to keep only the information necessary for this purpose. For example, this may include keeping customer data to best respond to potential customer complaints, using client data to prevent, detect, and prosecute misuse at the expense of clients or Istriana Travel, securing the safety of employees, clients, products, and services of Istriana Travel, creating services and offers that meet customer needs and desires, market research and analysis, sales channel optimization, etc. The legal basis for data processing for this purpose is the legitimate interest of Istriana Travel, unless such interests are of greater interest or fundamental rights and freedoms required for client data protection and/or legal basis for protecting the key interests of a client or other natural person. Exceptions are also all cases when the legal basis of the privation is granted.
To fulfil the legal obligations: Based on the written request based on the valid regulations, Istriana Travel is obliged to provide or allow access to certain personal data of the clients to the competent state bodies. The legal basis for the processing of data for these purposes is the fulfillment of Istriana Travel's legal obligations.
HOW TO REACH THAT THIRD PARTY INFORMATION
Client's information is forwarded to third parties only in the following cases:
- For contract execution or preparation for execution of the contract with the client. We pass the data to a third party when it is necessary to provide the customer with a contracted service or requested information. This includes, for example, sending client data to a hotel, insurance company, a tourist agency in a destination contractor (local agent), a carrier, a travel companion, and/or a tourist guide whenever necessary to perform the service or make a service offer.
- When the user has given the privilege. We pass the data to the third party if it is necessary for the purpose for which the user has given the privilege.
-When we engage subcontractors to perform certain jobs. If we engage the subcontractors as executives for the execution of certain jobs, in that case, we pass the personal data to the subcontractor. We use subcontractors exclusively from the EU area and these subcontractors work exclusively at the request of Istriana Travel and contracted with Istriana Travel, which ensures data protection measures as if the data were processed by Istriana Travel.
PERSONAL DATA PROTECTION
To protect the personal information of our clients we use the best business practices in the field of tourism and information-communication technologies. We continually adjust our internal processes to achieve the optimal level of personal data protection. We use different organizational measures and technical means to protect the user's data from unauthorized access, change, loss, theft, or other misuse of data.
WEBSITE
Our website uses a small amount of cookie files.
CONTACT
The client can exercise his rights under the General Data Protection Order by applying the email address istrianatravel@gmail.com
By the legal provisions, you have the right to information about your personal information stored in our databases and to correct, supplement, or delete personal data. Correction, amendment, and deletion of personal data is done on a written request sent to the email address istrianatravel@gmail.com
If the client suspects a violation of his or her data, he may file a complaint with istrianatravel@gmail.com at Istriana Travel, in which case Istriana Travel will react promptly to resolve all possible irregularities or provide additional information. The client can also submit a claim to the Personal Data Protection Agency.
Vrh, May 2018.
Vrh 46/3, 52420 Buzet 
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